FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Who are you? What is your expertise?

Armost Recycling Tech. Co., Ltd, originated in 2013. We provide customized whole-process plastics recycling solutions that include shredding, crushing, washing and separation. We are especially specialized in WEEE/ELV waste plastics separation. We have multiple production lines set up in Europe, Japan, South Korea and Southeast Asia.

Where is your factory?

Our factory is located at No. 001-1, JINGJINJI Environmental Protection Industrial Park, North Circular Economy Demonstration Zone, DINGZHOU, HEBEI PROVINCE, P.R. CHINA.

Can I visit your factory? How do I go there?

Yes, Armost welcomes our customers to visit our factory. Normally, you can take a flight to Beijing or Shijiazhuang, then come to Dingzhou riding a car or taking the high-speed railway. We can also pick you up at the airport in Beijing or Shijiazhuang, or at Dingzhou East high-speed railway station.

What should I expect during the visit?

You can see our manufacturing process. We can also discuss your requirements and come up with a solution. It might also be possible to test the materials that you are using with our machinery, but we should discuss about this prior to your arrival.

Are your machines CE certified?

Our machinery will pass CE certification. Our Intelligent Mixed Plastics Separation System, which incorporated many of our single machines have CE certification. We have long-term cooperation with TÜV China to make sure machines manufactured by us are up to the high standards of customers from developed countries. If you do not need the CE standard of quality, we can also manufacture machines at a lower cost.

Will your machines work in my country?

Yes! Our machinery is produced according to the specific requirements of each customer.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Do you test your machinery before shipping?

Yes, we test all of our machines before shipping, to make sure they are running properly and up to the standards our customers need. It is best if we can test our machinery using the materials that you will be feeding to the machines, so that you can be rest-assured that the machinery will be up to your expectations.

How long should I wait until the machines are ready for shipping?

The time that manufacturing takes is dependent on the complexity and standards of your order. Normally, the lead-time will be between 30 to 120 days.

Can you help install the machines?

Yes, we can send our technicians to help with the installation, commissioning of the machinery, as well as the training of operators at your plant. We will also provide a detailed instructions manual to help you install and commission the machinery.

What does your warranty include?

Our warranty period extends for 12 months. During this period, we can freely provide spare parts (excluding wear parts and consumable parts) and technical support, to solve the issue that you may encounter during production. In the case that our products are damaged due to improper operation and usage outside of the scope of their design, the customer cannot enjoy the promises and benefits our warranty policy guarantee.

What does your after-sale service include?

We provide spare parts at a reasonable price after your warranty period expires. We can also provide technical support based on the state of your raw materials and the recycling machinery that you have.

How about the shipping fees?

We will negotiate with you whether to do EXW, FOB, CIF or CFR of your purchase contract.

CONTACT US FOR MORE INFO!